| Customer must be at least 18 years old to use this product | Your information could not be verified |
| Associated person must be at least 18 years old | Your information could not be verified |
| An associated person on this account exceeds the maximum age for this product | Your information could not be verified |
| Customer exceeds the maximum age for this product | Your information could not be verified |
| This feature is not available in the customer’s region. Please check that the address for this customer or entity is in the Supported Countries List: https://apidocs.bridge.xyz/platform/customers/compliance/supported-countries-list#country-risk-classification-and-support | Your information could not be verified |
| Please confirm that the customer’s email domain, phone number, and address are associated with a supported country. See the list of supported countries: https://apidocs.bridge.xyz/platform/customers/compliance/supported-countries-list#country-risk-classification-and-support | Your information could not be verified |
| A customer with this information already exists. | Your information could not be verified |
| Another customer with this phone number already exists. | Your information could not be verified |
| Another customer with this date of birth and full name already exists. | Your information could not be verified |
| Another customer with this date of birth already exists. | Your information could not be verified |
| Another customer with this tax ID number already exists. | Your information could not be verified |
| A customer with this information already exists | Your information could not be verified |
| The phone number provided is not in a valid format. | The phone number you provided is not valid. Please provide a valid phone number including the country code. |
| This customer was rejected during Bridge’s manual review. | Your information could not be verified |
| After review, this individual has been identified as a PEP and cannot be supported at this time. | Your information could not be verified |
| The address on the customer’s proof of address document does not match their recorded address | Your information could not be verified |
| The proof of address document image was unreadable. Please upload a clear, legible image. | Your information could not be verified |
| The document submitted as proof of address is not an accepted document type | Your information could not be verified |
| There is an issue with the proof of address document provided. Please ensure that it is of acceptable format and matches the information provided. | Your information could not be verified |
| The proof of address document appears to have been altered or manipulated. | Your information could not be verified |
| The name on the customer’s proof of address document does not match their recorded name | Your information could not be verified |
| The proof of address document is more than 90 days old. Please upload a more recent document. | Your information could not be verified |
| The provided business address appears to be a virtual address. | Your information could not be verified |
| The provided business address does not exist. | Your information could not be verified |
| This account is currently outside of our risk appetite and cannot be supported | Your information could not be verified |
| This feature is not available in the customer’s region. Please check that the address for this customer or entity is in the Supported Countries List: https://apidocs.bridge.xyz/platform/customers/compliance/supported-countries-list#country-risk-classification-and-support | Your region is not supported |
| The customer’s source of funds questionnaire is incomplete. | Your information could not be verified |
| The customer’s proof of business loans document is missing. | Your information could not be verified |
| The customer’s proof of legal settlement document is missing. | Your information could not be verified |
| There is an issue with the source of funds questionnaire provided or the customer has selected a source of funds which is not supported by Bridge. | Your information could not be verified |
| Based on the customer’s source of funds documentation, the customer appears to be acting as an intermediary, which is not supported by Bridge. | Your information could not be verified |
| The customer indicated that their funds are sourced from a third party, which is not permitted. | Your information could not be verified |
| The customer indicated that their funds are sourced from pension/retirement, which is not permitted. | Your information could not be verified |
| Customer indicated substantial expected monthly payments | Your information could not be verified |
| The customer’s stated business activities are prohibited, and their account cannot be supported. | Your information could not be verified |
| The customer indicated that they operate in prohibited countries. | Your information could not be verified |
| The customer has selected a source of funds which is not supported by Bridge. If this was submitted in error, please contact our support team with the correct source of funds type and corresponding documentary evidence. | Your information could not be verified |
| The customer has selected a source of funds which is not supported by Bridge. If this was submitted in error, please contact our support team with the correct source of funds type and corresponding documentary evidence. | Your information could not be verified |
| The customer has selected a source of funds which is not supported by Bridge. If this was submitted in error, please contact our support team with the correct source of funds type and corresponding documentary evidence. | Your information could not be verified |
| Based on our current review, the identifying information provided appears to belong to an individual that Bridge is unable to support at this time. This determination has been made in accordance with our terms of service. We are unable to provide additional information regarding this outcome. | Your information could not be verified |
| A device token associated with this onboarding session is on Bridge’s blocked device list | Your information could not be verified |
| The customer’s address verification failed. | Your information could not be verified |
| RFI response pending | RFI response pending |
| Customer is located in an unsupported jurisdiction | Your region is not supported |
| Business activity is not supported | Your business activity is not supported |
| Inconsistent or incomplete information | Inconsistent or incomplete information |
| Business entity could not be verified against third-party databases | Your business information could not be verified |
| The customer’s submitted ID photo did not match their live portrait. | Your information could not be verified |
| The customer’s business website could not be verified | Your business information could not be verified |
| Registered business data does not match submitted information | Your business information could not be verified |
| The customer’s identity could not be verified against third-party databases. | Your information could not be verified |
| Document could not be verified | Your information could not be verified |
| The customer’s government ID verification failed. | Your information could not be verified |
| The customer’s submission did not include a government ID. | No government ID found in submission |
| The customer’s government ID is expired. | ID is expired |
| The front image of the customer’s government ID is missing. | Your information could not be verified |
| The customer’s selected ID type is not supported. | Incorrect ID type selected |
| The submitted government ID’s country did not match what was specified by the user, or the country could not be detected. Please check the selected country for the ID submission and resubmit a clear image. | Cannot accept provided ID |
| Government ID electronic replica detected. The customer’s submitted ID photo is a replica of an image on another screen, and cannot be accepted. This is a final rejection. This decision cannot be appealed or reviewed again, and we’re unable to share additional details about the detection. To retry, onboard the customer as a new account and have them submit a photo of the original physical ID. | Your information could not be verified |
| The MRZ on the customer’s submitted ID photo could not be detected. | Cannot validate ID — upload a clear photo of the full ID |
| The submitted ID photo did not include a face portrait, and could not be verified. | Cannot validate ID — upload a clear photo of the full ID showing your face portrait |
| We couldn’t verify your ID because the photo was too low-resolution or blurry. Please upload a new, clear photo of your ID to continue. | Cannot validate ID — upload a clear photo of the full ID |
| The MRZ on the customer’s submitted ID does not match the information on their ID. | Cannot validate ID — upload a clear photo of the full ID |
| The information on the customer’s submitted ID does not match their submitted account information in our system. | Your information could not be verified |
| The customer’s ID has inconsistent details between submissions. | Your information could not be verified |
| Inconsistent or incomplete information that does not allow us to verify identity. | Your information could not be verified |
| The customer’s submitted ID details or photo match a previously submitted ID. | Your information could not be verified |
| The customer’s submitted ID shows evidence of tampering. | Your information could not be verified |
| We couldn’t match your selfie to your ID photo. Please take a new selfie and try again. | Your information could not be verified |
| Based on the information provided, the customer’s age could not be verified. | Your information could not be verified |
| Some of the customer’s required ID details are missing. Upload a clear photo of the full ID. | Cannot validate ID — upload a clear photo of the full ID |
| Submission was not processed due to technical issue. | Submission was not processed due to technical issue |
| The customer’s nature of business could not be validated via website | Your business information could not be verified |
| The customer’s website is not accessible | Your business information could not be verified |
| TIN does not match the registered legal name | Your tax information could not be verified |
| TIN is incorrectly formatted for the specified country | Your tax information could not be verified |
| No service available for validating TIN in the specified jurisdiction | Your tax information could not be verified |
| Person is deceased | Your information could not be verified |
| The identification number provided is not a recognised business registration type for this country | Your business registration number could not be validated |
| No valid business registration number was found from the reference country | Your business registration number could not be validated |
| The customer’s residential address has a first address line that is too short. | Your information could not be verified |
| The customer’s residential address cannot be a PO box. | Your information could not be verified |
| The customer’s residential address is missing a city. | Your information could not be verified |
| The customer’s residential address is missing a country. | Your information could not be verified |
| The customer’s residential address is missing a state or province. | Your information could not be verified |
| The customer’s residential address is missing a postal code. | Your information could not be verified |
| The customer’s residential address has a postal code in an invalid format. | Your information could not be verified |
| The customer’s business address has a first address line that is too short. | Your information could not be verified |
| The customer’s business address cannot be a PO box. | Your information could not be verified |
| The customer’s business address is missing a city. | Your information could not be verified |
| The customer’s business address is missing a country. | Your information could not be verified |
| The customer’s business address is missing a state or province. | Your information could not be verified |
| The customer’s business address is missing a postal code. | Your information could not be verified |
| The customer’s business address has a postal code in an invalid format. | Your information could not be verified |
| The CPF or CNPJ provided failed format or check-digit validation | The tax ID you provided is not valid. Please provide a valid CPF or CNPJ. |
| The developer reported that this reliance customer failed the developer’s KYC | Your information could not be verified |
| This customer falls outside of Bridge’s risk threshold and cannot be onboarded. | Based on the information provided, we are unable to onboard you at this time. |
| This customer’s primary business activity is not currently supported. | Your information could not be verified |
| The customer’s legal registration, operational activity, or identity could not be independently verified. Please ensure the business is actively registered and in good standing prior to submission. | Your information could not be verified |
| This customer was declined because information or documentation submitted during onboarding could not be verified or was found to be inconsistent with independent sources. This decision is final and reapplication is not permitted. | Your information could not be verified |
