Rejection Reasons
If Customers API and KYC Links return that the customer's KYC status is rejected, there are two fields shared with rejection reasons:
developer_reasonis meant to be used by developers for internal purposes only. This field can contain sensitive information intended for only the developer and is provided to help with troubleshooting potential issues or protecting against potential abuse.reasoncan be shared by a developer directly with their customers.
| developer_reason | reason |
|---|---|
| ID cannot be verified against third-party databases | Your information could not be verified |
| Inconsistent or incomplete information. | Inconsistent or incomplete information. |
| Cannot validate user age | Your information could not be verified |
| Missing or incomplete barcode on the ID. | Cannot validate ID -- upload a clear photo of the full ID |
| Inconsistent information in the barcode. | Your information could not be verified |
| Submission is blurry. | Cannot validate ID - upload photo of ID is clear |
| Inconsistent ID format | Your information could not be verified |
| Compromised ID detected | Your information could not be verified |
| ID from disallowed country. | Cannot accept provided ID |
| Incorrect ID type selected. | Incorrect ID type selected. |
| Same side submitted as both front and back. | Same side submitted as both front and back. |
| Electronic replica detected. | Your information could not be verified |
| No government ID found in submission. | No government ID found in submission. |
| ID is expired. | ID is expired. |
| Missing required ID details. | Cannot validate ID -- upload a clear photo of the full ID |
| Inconsistent details in extraction. | Your information could not be verified |
| Likely fabrication detected. | Your information could not be verified |
| Glare detected in the submission. | Cannot validate ID -- upload a clear photo of the full ID |
| Identity cannot be verified | Your information could not be verified |
| Inconsistent details with previous submission. | Your information could not be verified |
| Inconsistent details between submissions. | Your information could not be verified |
| Machine readable zone not detected | Cannot validate ID -- upload a clear photo of the full ID |
| Inconsistent machine readable zone | Cannot validate ID -- upload a clear photo of the full ID |
| ID number format inconsistency. | Your information could not be verified |
| Paper copy detected. | Your information could not be verified |
| PO box address detected. | PO box address detected. |
| Blurry face portrait. | Cannot validate ID -- upload a clear photo of the full ID |
| No face portrait found in the submission. | Cannot validate ID -- upload a clear photo of the full ID |
| Face portrait matches a public figure. | Your information could not be verified |
| Not a U.S. REAL ID. | Your information could not be verified |
| ID details and face match previous submission. | Your information could not be verified |
| Different faces in ID and selfie. | Your information could not be verified |
| Tampering detected. | Your information could not be verified |
| Submission cannot be processed. | Submission cannot be processed. |
| Dates on the ID are invalid. | Your information could not be verified |
| Identity cannot be verified against third-party databases | Your information could not be verified |
| Person is deceased. | Your information could not be verified |
| Document could not be verified | Your information could not be verified |
| Unsupported country | Your region is not supported |
| No government ID detected | Cannot validate ID -- upload a clear photo of the full ID |
| No database check was performed | Your information could not be verified |
| Prohibited state/province | Your region is not supported |
| Prohibited country | Your information could not be verified |
| Potential elder abuse | Your information could not be verified |
| Potential PEP | Your information could not be verified |
| Customer information could not be verified | Your information could not be verified |
| Unsupported state/province | Your region is not supported |
| Missing or invalid proof of address | Missing or invalid proof of address |
Updated 4 months ago