Returning fiat deposits (ACH, Wire, and SEPA)
If your customer previously onramped via ACH, Wire, or SEPA and you need to return those funds (for example, due to a recall, refund, or rejected activity), you can initiate a return by creating a new transfer via the Bridge API. This flow is supported only for returning fiat deposits and works across all orchestration products, including Transfers and Virtual Accounts.Returns always send funds back to the original sender of the fiat deposit.Example: Return funds using a crypto source
How it Works
- Bridge creates a transfer and returns source deposit instructions.
- You send the exact amount of crypto to the provided address.
- Once funded, Bridge initiates a fiat return to the original deposit sender.
Validations
When calling this endpoint, Bridge enforces the following rules:| Constraint | Description |
|---|---|
source.currency | Must be a supported crypto (e.g. usdc, usdb). |
source.currency ↔ destination.currency | Must be equivalent (e.g. usdc → usd). |
on_behalf_of | Must match the original deposit’s customer ID. |
amount | For ACH returns, must match the original deposit amount. For Wire and SEPA, can be ≤ original amount. |
| Time window | Returns must be initiated within 60 days of the original deposit. |
Recommended: prefund returns using a Bridge wallet
For automated or high-volume return flows, we strongly recommend using a Bridge wallet as the funding source. This allows you to pre-fund once and initiate returns programmatically without managing per-return on-chain transfers.Request
- Simplifies automation of return flows
- Avoids funding delays or incorrect on-chain transfers
- Lets you pre-fund once and initiate returns programmatically
Returning crypto deposits
How Bridge determines where to return crypto payments
When refunding crypto deposits, Bridge determines the return address in the following order:- Bridge-originated funds If the transaction originated from a Bridge wallet or prefunded account, funds are returned to that same source.
-
Liquidation Address drains
If the deposit is associated with a Liquidation Address that has a
return_address, Bridge returns funds there. -
Transfers with return instructions
If the originating Transfer includes
return_instructions.return_address, Bridge uses that address. - Crypto return policy If none of the above apply, Bridge falls back to your configured crypto return policy.
-
If Bridge still cannot determine a return address
The payment will enter a
missing_return_policystate.
Crypto return policy
For crypto deposits originating outside of Bridge, you can configure a crypto return policy to ensure failed or refunded payments can be safely returned. This policy exists because many exchanges use omnibus wallets, where returning funds to the sender may result in permanent loss.When should you use a crypto return policy?
Use a crypto return policy when you want Bridge to always return crypto to a single, developer-controlled address (for example, your omnibus wallet). You can then handle customer-specific refunds off-chain or in your own systems from that wallet.Why Is This Important?
Unlike fiat payments, crypto transactions are irreversible. If a crypto deposit fails, Bridge needs to know where to return the funds. You can configure one of two return strategies:refund_to_sender— risky, not recommended.static_address— a known, developer-controlled wallet.
refund_to_sender is not the default and should be considered unsafe in most cases.Bridge will only use refund_to_sender if you explicitly configure it. Many exchanges send payments from omnibus wallets shared across users; refunding to the sender could route funds back to an omnibus wallet, making the refund difficult to attribute and potentially resulting in lost customer funds.Also note Bridge does not support refunds sent back to our own omnibus wallets we send crypto payments from. That means that refund_to_sender is not supported for stablecoin sandwich flows for the same reason.Recommend using a static return address
We strongly recommend configuring a Bridge wallet or a developer-controlled wallet as the designated return address.Example
strategy: Set to static_address.return_address: A wallet you own and control.payment_rail: The blockchain the address belongs to (e.g., ethereum, solana).currency: The expected refund asset.
Limitations and Edge Cases
One Return Address per Currency and Chain When using the static_address strategy, you can define only one return address per currency and chain combination.- For example, if you’ve configured a static_address for USDC on Ethereum, all USDC deposits on Ethereum will be refunded to that address.
- If Bridge cannot find an exact match for the currency and chain (e.g., USDC on Base), we will fall back to a compatible address for the same currency on a different chain.
| Chain | Limitation |
|---|---|
| Tron | We can receive USDT, but cannot return funds via Tron. Instead, use Ethereum as the refund chain for USDT. |
Bridge requires a memo in order to refund crypto payments to Stellar or Tron addresses. That’s because these chains use memos to attribute funds, and we want to prevent funds from being lost.
Daisy-Chained Transfers Some developers break transfers into multi-step flows (e.g.,
USD → USDC → EUR):
- If the final step fails (e.g., SEPA payout), the funds may be refunded to the wrong wallet, such as an internal hot wallet from a previous step.
- This may result in stuck funds that are not attributable to an end-user.
