Handling deposit errors

This page describes how Bridge handles deposits to our system that are not able to be matched to a transfer, virtual account, or other Bridge product.

Let's start with an example.

Let's assume you create a transfer for customer A, and that transfer has an amount of $111.00 with a source deposit memo of ABC123.

Any of these situations can happen:

1. The customer forgets to include the memo
2. The customer's payments processor drops the user-specified memo in favor of something system generated
3. The customer typos the memo
4. The customer sends $100 instead of $111

In order to ensure fast payments and to prevent delays of customer funds, Bridge has the following policies for handling deposit errors:

• If the memo is correctly specified and we are able to match to a transfer, Bridge will reach out to resolve any other non-identifying discrepancies, such as amount mismatches.
• If the memo is not specified, Bridge will automatically return the funds after 2 business days for wire and SEPA deposits and 5 business days for ACH deposits.
  • A developer may reach out to Bridge support to make a definitive claim over otherwise unidentified deposits.
  • Note that if there is no other identifying information on the transaction, such as name, then Bridge will be unable to match deposits on the basis of amount alone.

Please reach out if you have any other questions or concerns!